Welcome to Tifto. This Refund and Cancellation Policy governs all orders, subscriptions, meal plans, payments, cancellations, refunds, credits, and related transactions made through the Tifto platform operated by All in One Services.
Tifto acts as a technology platform connecting customers with independent tiffin service providers and food vendors. Since food products are perishable in nature, refunds and cancellations are subject to specific conditions described in this Policy.
By placing an order, purchasing a subscription, or using any service through Tifto, you acknowledge and agree to the terms of this Refund and Cancellation Policy.
Food items, prepared meals, beverages, and subscription-based meal services are perishable products. Once food preparation has commenced, cancellation and refund options become limited.
Refund requests are evaluated based on the circumstances of each case, available evidence, vendor responses, platform records, and applicable laws.
Approval of a refund request shall remain at the sole discretion of Tifto, subject to applicable consumer protection laws.
Customers may request cancellation of an order only before the vendor has accepted and started processing the order.
If an order is cancelled before vendor acceptance, the customer may be eligible for a full refund of the amount paid, subject to payment gateway deductions, if any.
Once a vendor has accepted the order and initiated preparation, the order may no longer be eligible for cancellation.
Food preparation often begins immediately after order confirmation. Therefore, cancellation requests submitted after preparation has commenced may be rejected.
Tifto may offer weekly, monthly, quarterly, or customized meal subscription plans through independent vendors.
Customers may request cancellation of future subscription cycles by submitting a cancellation request through the platform or customer support channels.
Cancellation of a subscription shall not automatically entitle the customer to a refund for meals already delivered, consumed, scheduled, prepared, or committed by the vendor.
Any refund related to subscription plans shall be calculated after considering:
Tifto reserves the right to deduct reasonable administrative and processing charges where permitted by law.
A vendor may cancel an order due to:
Where a vendor cancels an order after payment has been successfully received, the customer may be eligible for a full refund of the amount paid for the cancelled order.
Refund processing timelines may vary depending upon the payment method used.
Tifto reserves the right to cancel any order if:
In such situations, Tifto may issue a full or partial refund depending on the circumstances.
Customers may be eligible for a refund in the following situations:
Refund requests may be denied in the following circumstances:
Tifto shall not be obligated to provide refunds merely because a customer did not like the taste, texture, spice level, appearance, or personal preference aspects of a meal.
Customers who believe that a food quality issue exists should report the matter as soon as reasonably possible.
To facilitate investigation, customers may be required to provide:
Submission of a complaint does not guarantee a refund. Each complaint shall be reviewed individually.
Approved refunds may be processed through:
The refund method shall be determined by Tifto based on operational feasibility and payment provider requirements.
Refund processing may require reasonable time for verification and banking procedures.
Typical timelines may be:
These timelines are indicative only and may vary depending on banking institutions and payment providers.
Tifto reserves the right to investigate refund requests that appear excessive, fraudulent, repetitive, abusive, or dishonest.
Accounts found engaging in refund abuse may face:
Refunds may not be available for delays or disruptions caused by circumstances beyond reasonable control, including:
After reviewing available evidence, vendor responses, platform records, and applicable policies, Tifto shall make a final determination regarding refund eligibility.
The decision of Tifto shall be binding to the extent permitted by applicable law.
For refund and cancellation requests, users may contact:
All refund requests should be submitted promptly to facilitate faster investigation and resolution.